Peer support for digital skills & inclusion in Education and Employment

1 Guide to using DigiPlace4all

1.1  What can you do on DigiPlace4all?

There are 3 things you can do on DigiPlace4all:

  1. To ask for or offer one-to-one support with a particular task or activity, go to Get and Give One-To-One Support.
  2. To read, share and discuss useful information in the public blogs, go to Create and Share.
  3. To contact a DigiPlace4all Champion for help or advice, go to Digital Champions.

1.2  How does one-to-one support work?

You can ask for support from other DigiPlace4all members if there is something you need help with. You can also offer support if you feel you can help others. To request or offer support, you fill in a form in the Get and Give One-To-One Support area. On the form you can describe what support you want or can give. You can say how long you want it for. And you can say how you would like to talk to the other person, for example by email or by phone. If you would prefer to meet face to face you can say that too. When you have filled in all the details your support request or offer is displayed on DigiPlace4all. Any member can respond to it by sending you a message. You can respond to someone else’s offer by sending them a message. When you get a message you can reply back to arrange how and when to talk with each other. From this point, the conversation is private between you and the other person. Only the initial request or offer is public.

One-to-one support can be on any subject and can last for any length of time. For example, people request or offer support with small tasks such as using a particular app on their phone. Others ask for support for a longer time to help them start college or a job and get used to all the technologies they will need to use there.

1.3  How to request or offer support

First you need to be registered on DigiPlace4all and you need to log in.

Steps to Register and log in:

  1. Go to www.digiplace4all.eu and click on the Login/Register link.
  2. Go to the Register tab.
  3. Fill in the fields (username, email address and password) and click the Register button.

You will not be logged in yet. To do that, go to the Login tab and enter your username and password.

Steps to post a request or offer:

  1. When you are logged in, go to the home page and select GET AND GIVE ONE-TO-ONE SUPPORT.

On the one-to-one support page you will see a list of Peer support requests and Peer support offers.

  1. To reply to any of these, click the button below it ‘Offer support to this person’ or ‘Request support from this person’.

You will be able to send a private message to the person who posted the request or offer.

  1. To post a request or offer yourself, click on ‘Make a Request or Offer of Support’.

You will get a form to fill in. You will have to agree to a code of practice. When you have filled in the form and clicked Submit, your posting will appear on the website.

1.4  What are the public blogs (Create and Share area)?

In the DigiPlace4all blogs you can read articles other members have written about useful technologies. You can also find out about training, upcoming events or grants and other funds that people have written about. If you have some information that you would like to share, you can post a short article about that. You can include text, images, video clips or audio files (podcasts) in your posting and you can also upload other files to go with it.

The blogs are in the Create and Share area. They are public, which means that anyone can post articles or make comments. There are also blogs related to Education and Employment in the ‘Support in Education’ and ‘Support in Employment’ areas.

1.5 How to post content to the public blogs

You do not need to be registered or logged in to post an article in any of the blogs. But you do need to be logged in to comment on an existing article.

Steps to post a blog article:

  1. On the home page, select CREATE AND SHARE.

You will see a list of public blogs (topics) – Share your story, Digital skills training, Technology, etc.

  1. Select which blog you want to post in.

The blog page will open and you will see a list of entries, each showing the first paragraph.

  1. Click ‘Contribute to this blog’.

A form will open where you can type your entry. If you are not logged in, it will ask for your name and email. This is a security measure.

  1. Enter a tile and some text content. Insert a photo or upload an audio, video or other file if you wish.

If your post is particularly relevant to education, select Education. If particularly relevant to employment, select Employment. If neither, select Other.

  1. Click Submit.

All articles and comments are checked by moderators before they appear on the website. This is to guard against abuse or spam and to fix any problems with spelling or layout.

1.6 What are the Education and Employment areas?

On the home page, as well as the link to CREATE AND SHARE, there are links to two other areas – SUPPORT IN EDUCATION and SUPPORT IN EMPLOYMENT. Each of these areas contains some of the articles that are in the public blogs within the Create and Share area.

When you post an article in any blog, you can indicate which areas it is relevant to by selecting the checkboxes for either Education or Employment. If the person who posted the article selected Education, the article will also appear in that area. If they selected Employment, it will also appear in that area. All articles appear within the Create and Share area, whether or not they are specifically related to education or employment.

1.7 What are DigiPlace4all Champions?

A DigiPlace4All Champion is someone who voluntarily supports and promotes the DigiPlace4All community and is available to help members. It can be person or an organisation. Champions are listed on the Digital Champions page.

1.8 How to contact a Champion

Champions are available to help you in their area of expertise. The area is shown in their profile.

Steps to view Champion profiles and contact a Champion:

  1. On any page, click Digital Champions.
  2. On the Champions page, go to the Champions tab heading.

You will see a listing of Champions (both individuals and organisations) and their profiles. Each profile gives the Champion’s name, their area of expertise and a description.

  1. Read through the Champion profiles to see which one you would like to talk to.
  2. Click the ‘Contact’ button below that Champion’s profile.

You will be able to send a private message to the Champion.

1.9 How to become a Champion

You can apply to become a DigiPlace4all Champion or propose someone else as a Champion if you think they have the necessary motivation and skills.

First you need to be registered on DigiPlace4all and you need to log in.

Steps to Register and log in:

  1. Go to www.digiplace4all.eu and click on the Login/Register link.
  2. Go to the Register tab.
  3. Fill in the fields (username, email address and password) and click the Register button.

You will not be logged in yet. To do that, go to the Login tab and enter your username and password.

Steps to propose yourself or someone else as a Champion:

  1. When you are logged in, click Digital Champions.

On the one-to-one support page you will see a list of Peer support requests and Peer support offers.

  1. On the Champions page, go to the Propose a Champion tab heading.
  2. Select whether you are proposing yourself or someone else.

If you are proposing someone else, you will be asked to state their name and contact email address.

  1. Fill in the details on the rest of the form and click Submit Your Suggestion. Please include a photo of yourself if you have one.

When your proposal has been accepted by the moderator, you or the person you have proposed will receive an email saying you are now a Champion.